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Accepted Payment Methods:
We accept the following payment options:
Google Pay
Apple Pay
Visa
MasterCard
American Express
PayPal
Currency:
All transactions in our store are processed in Euros (€ EUR).
Tax Calculation:
Applicable taxes, if any, will be calculated and added to the total price during checkout.
Payment Security:
The security of your payment is our priority. All transactions are encrypted and securely processed to protect your personal and financial information.
Payment Authorization:
By placing an order, you authorize us to charge the selected payment method for the total amount of the order, including taxes and shipping fees (if applicable).
Order Confirmation:
Once your payment has been successfully processed, you will receive a confirmation email at the address provided during checkout. This email will include your order details, the total amount paid, and shipping information.
Payment Disputes:
In case of a payment dispute or unauthorized transaction, please contact our customer service team for immediate assistance.
Payment Processing Time:
Payments are usually processed immediately upon placing the order. However, in some cases, processing may take 1–2 business days.
Payment Failure:
If your payment is not completed, please verify your information and try another payment method if necessary. If the issue persists, contact your bank or our support team for assistance.
Policy Updates:
We reserve the right to update or modify this payment policy at any time without prior notice. Please review this policy periodically to stay informed of any changes.
Contact Details
Store Name: Silky Planet
Trade Name: Silky Planet
Commercial Register Number: HRB 35582
VAT Number: DE341434749
Business Address: Limitless eCom GmbH, Warthestraße 21, 14513 Teltow, Brandenburg, Germany
Email: contacto@silkyplanet.es
Phone: +49 176 45897951
Customer Service Hours: Monday – Saturday: 09:00 – 20:00 (GMT+01:00) CET
Order Cut-off Time: 14:00 (GMT+01:00) CET
Note: Silky Planet is a website operated from Germany by Limitless eCom GmbH.
This policy applies to orders shipped to Austria, Germany, Switzerland and under the same conditions.
